Troubleshooting on Fire TV

If you're running into an issue accessing the Victory+ app and it's content on your Fire TV, please try any of the troubleshooting steps below.

If you're seeing a location permission screen and it won't accept your location, see Location Access Help to learn more.

How to Clear App Data and Cache on Fire TV

Go to Settings on your Fire TV
Select Applications
In Manage Installed Applications, select the app you are having trouble with
Select Clear Cache, and then Clear Data

Note: Once the Clear Data function has been run, you will need to pair your Victory+ account to your TV again

Reset or Factory Reset on Fire TV

Doing a factory reset will completely reset your Fire TV, meaning any downloaded apps or favourited apps will need to be searched and downloaded again to your Fire TV. We only recommend performing a factory reset if all options aren't allowing you to access the Victory+ app and its content.

Resetting a Fire TV

Here are simple steps to restart (not factory reset) a Fire TV:

Turn on your Fire TV
On your remote, press the Home button to go to the main screen
Use the arrows on the remote to scroll over and select Settings (it looks like a gear)
Scroll down and select My Fire TV
Scroll down and choose Restart
You'll see a message asking if you want to restart. Select Restart to confirm
Your Fire TV will turn off and turn back on by itself

How to do a Factory Reset on a Fire TV

Here are simple steps to perform a factory reset on a Fire TV:

Turn on your Fire TV
On your remote, press the Home button to go to the main screen
Use the arrows on the remote to scroll over and select Settings (it looks like a gear)
Scroll down and choose My Fire TV
Scroll down again and select Reset to Factory Defaults
You will see a message asking if you are sure. Select Reset to confirm
Wait a few minutes while your Fire TV restarts and resets
Now you can set up your Fire TV again, just like when it was brand new