Troubleshooting on LG TV

If you're running into an issue accessing the Victory+ app and it's content on your LG Smart TV, please try any of the troubleshooting steps below.

Power Cycle LG TV

Power cycling an LG TV is safe to do, and will not remove any saved apps on your LG TV. It also clears the TVs cache which may help with any connectivity issues your TV is experiencing.

1. Locate the power button on your LG TV and press and hold the button for about 10 seconds
2. Unplug the power cable of the TV from the wall and plug it back in after at least 60 seconds
3. Plug your TV back into the wall outlet
4. Press the power button again to turn on your LG TV

Remove and Reinstall the Victory+ App

Remove the App:

1. Turn on your LG TV and press the Home button on the remote
2. Select either of the two options:
   1. APPS
      1. Navigate to the three horizontal dots in the top right hand corner
      2. Choose Manage App
      3. Find Victory+, and choose Delete
      4. Once deleted, click Install
   2. Edit App List
      1. Hover over the Victory+ app, click the up arrow to highlight the trashcan icon, click your center button to confirm delete

Reinstall the App:

1. Go back to the APPS menu
2. Search for the Victory+ app
3. Select the app and choose Install or Add

Factory Reset LG TV

1. Turn on your LG TV
2. On the remote, hold down the Settings button (it looks like a gear/cog icon)
3. Scroll down to General and select it
4. Find and select Reset to Initial Settings
5. You’ll see a message asking if you’re sure you want to reset. Select OK to confirm