Troubleshooting on Android TV
Below are some steps for troubleshooting your Android TV device.
Depending on the device model, some menu options may be different, and these steps may not work the same on all devices.
Restarting your Android TV device
- Go to Settings - on your Android TV home screen, scroll over to, and click on Settings
- Click on Device Preferences
- Click About
- Click Restart
- Confirm the restart by hovering over, and clicking Restart
Reset your Android TV Device
- Go to Settings - on your Android TV home screen, scroll over to, and click on Settings
- Click on Device Preferences
- Scroll to, and click on Reset
- Confirm the reset by hovering over, and clicking Reset
- Wait for the process to complete
Please note: Resetting your Android TV device will erase all data from your devices internal storage, including your Google account, system and app data and settings, and downloaded apps.
After trying the steps above, if you are still facing issues with playback on the website, please reach out to our Customer Service team. Go to CONTACTING VICTORY+ SUPPORT to learn which details we'll need to help resolve the problem for you ASAP!