Troubleshooting on Google TV
Below are some steps you can try to troubleshoot your Google TV device.
Note: Depending on your device model and Google TV version, some menu options may look different. If you do not see the exact option listed below, select the closest match, or refer to your device manual or the manufacturer’s support site.
Restart your Google TV device
- From your Google TV home screen, select Settings.
- Select System.
- Select Restart.
- Confirm by selecting Restart again
Reset your Google TV device
Only do this if the restart steps above do not resolve the issue.
A reset will erase data stored on your device, including your Google account, app data, settings, and downloaded apps.
- From your Google TV home screen, select Settings
- Select System
- Select About
- Select Factory reset
- Select Factory reset again to confirm
- Wait for the process to complete, then set up your device again
Need More Help
If you still need assistance after trying the steps above, please contact our Customer Service team by using the chat bubble on this page, or emailing us directly at support@victoryplus.com
Head to Contacting Victory+ Support to see what details to include so we can help as fast as possible.