Troubleshooting on Roku

If you're running into an issue accessing the Victory+ app and it's content on your Roku device, please try any of the troubleshooting steps below.

If you're seeing a location permission screen and it won't accept your location, see Location Access Help to learn more.

Restart Roku Device

Resetting a Roku is safe to do, and will not remove any saved apps on your Roku device.

Go to your Roku Settings – Press the Home button, scroll down to Settings, and select it
Select System – In the Settings menu, choose System
Select System Restart – Click on System Restart, and then choose Restart
After the Roku has been reset, navigate to the Victory+ app and click on it

Remove and Reinstall the Victory+ App

This will remove any cached data from the app. You will need to pair your Victory+ account to your TV again.

Go to Home Screen – Press the Home button on your remote
Highlight the App – Scroll to the app you want to remove but don’t click on it
Press the Star (*) Button – This will open a menu with options
Select Remove Channel – Choose Remove Channel to delete the app
Restart the Roku – It’s a good idea to restart your Roku after removing the app (follow the steps above for restarting)
Reinstall the App – Go to the Channel Store, find the app, and install it again

Factory Reset on Roku

Doing a factory reset will completely reset your Roku device, meaning any downloaded apps or favourited apps will need to be searched and downloaded again to your Roku. We only recommend performing a factory reset if all options aren't allowing you to access the Victory+ app and its content.

Option 1: Factory reset a Roku

Here are simple steps to perform a factory reset on a Fire TV:

Go to the Home screen – Press the Home button on your Roku remote
Open Settings – Scroll down and select Settings from the menu
Select System – In the Settings menu, scroll down and choose System
Select Advanced System Settings – In the System menu, look for Advanced System Settings and click on it
Choose Factory Reset – Click on Factory Reset
Select Factory reset everything – Roku may ask you to enter a code that appears on the screen to confirm the reset - enter the code and press OK. Follow the on-screen instructions
Wait for the reset – Your Roku will now reset to its factory settings. After the reset, you’ll need to set up your Roku again like when it was new (connecting to Wi-Fi, signing into your accounts, etc.)

Option 2: Physical reset button

Some Roku devices (like Roku TVs and certain Roku boxes) have a physical reset button. Here's how to use it:

Find the reset button – It’s either a small pinhole or a tactile button on the back or bottom of the device
Hold the button – Press and hold the reset button for about 10 seconds. For pinhole buttons, you’ll need a paperclip or something small to press it
Release the button – Once the Roku logo appears on your screen, you can release the button. The device will begin the reset process
Wait for the reset – Your Roku will now reset to its factory settings. After the reset, you’ll need to set up your Roku again like when it was new (connecting to Wi-Fi, signing into your accounts, etc.)

After trying the steps above, if you are still facing issues with playback on the website, please reach out to our Customer Service team. Go to CONTACTING VICTORY+ SUPPORT to learn which details we'll need to help resolve the problem for you ASAP!